100% financial protection
The Small Cruise Ship Collection is a trading name of Wild Earth Travel UK Ltd. We are members of the Travel Trust Association (TTA number Q3314) , a trade association of Travel Agents, Tour Operators and Travel Organisers that operate trust accounts in order to provide complete financial protection for you, the consumer. All monies paid to us by you are deposited into a trust account which is supervised by an independent trustee.
The Travel Protection Plan covers every service which you have booked from a travel company whether it be for transport, accommodation, entertainment or recreation. It involves two aspects, firstly the Trust account operated for your benefit. The money may only be released from the Trust to pay for the services which you have booked. Secondly, there is further protection from a guarantee, the TTA will guarantee the financial obligation of its members to repay such sum to you for up to a maximum anyone passenger of £11,000. So if you
paid £2,000 we guarantee we will reimburse the loss of the £2,000, where it is not available for you from the Trust account.
Therefore, the Trust Account plus the guarantee will ensure that all the money which you have paid is safely protected and available to reimburse the money paid. When you make a booking, you will be supplied with a guarantee certificate – you can see the terms of our guarantee at www.Traveltrust.co.uk/guarantee. By booking your holiday with a member of the TTA will protect you in the unlikely event of that member becoming insolvent. Once we confirm your holiday, you are 100% protected in case of Tour Operator, Supplier & Airline* Failure via ATOL* (*If your flights are booked directly with The Small Cruise Ship Collection).
The Travel Trust Association (TTA) exists in order to protect members customers with 100 percent financial protection for their holidays and has been doing so for more than fifteen years. Any money you pay to us is protected by the TTA, so you can book your cruise with us secure in the knowledge that your money is protected.
Read more about the TTA
All the flight-inclusive holidays provided by us are financially protected by the ATOL scheme. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the travel services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you).
You agree to accept that in those circumstances, the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL Scheme (or against your credit card issuer, where applicable). If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).
You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. Payments made to our agents in respect of flight-inclusive holidays are held by the agent on behalf and for the benefit of the Trustees of the Air Travel Trust at all times, but subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent or subsequently accepted from the consumer by their agent, is and continues to be held by that agent on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
Click here to go to the ATOL website